Summary
From designing user flows in Figma and Whimsical, to leading mobile app development, decoding NPCI guidelines, conducting “secret shopper” competitor demos, and running end-to-end testing, I’ve done it all — and I love the chaos of creating structured, scalable products out of fintech complexity.
🛠️ Highlights:
- Built a Mobile NACH App from scratch (yes, from scribbles to Play Store)
- Rolled out BBPS dashboards for NBFCs & corporates
- Created robust SFTP pipelines + API journeys for sponsor banks
- Translated regulatory circulars into real-world UX
- Designed and tested API + UI journeys for E-NACH (API & E-sign), Physical Mandates, and Transaction Presentations
- Enabled seamless UPI Autopay experiences – from mobile number to VPA to recurring debit
- Led testing, SOPs, user guides, and bank demos across NACH, UPI, and BBPS stacks
- Led NPCI TSP Empanelment Program for TransBnk to get onboarded as an empanelled TSP of NPCI.
Behind the Build:
NACH (National Automated Clearing House):
Scope: API E-NACH, E-Sign, Physical Mandate, Transaction Presentation, Mobile NACH
What I Achieved:
- Enhanced Customer Experience (CX): Improved the user experience by upgrading the frontend for smoother interactions.
- Introduced New Features: Spearheaded the development of a Bank Account Validation feature that verifies customer details (account no. and IFSC) during mandate registration, reducing rejections—a pro feature exclusive to our solution.
- Optimized UI/UX Journeys: Reimagined and refined existing user flows, enhancing both design and functionality for a seamless journey.
- Technical Documentation: Designed comprehensive flow charts for stakeholders, ensuring clarity in process understanding.
- Standard Operating Procedures (SOPs): Created detailed SOPs adhering to NPCI guidelines, covering product flows, descriptions, and user interactions.