SCRIBE : Assignment

Feature:

Tentative Delivery Slot Booking at Checkout

Why this Feature Should Be Built

Assumptions

Re-attempt Delivery Rate (RD%) for Amazon India is estimated at ~25%, i.e., 1 in 4 orders are not successfully delivered on the first attempt due to unavailability of the customer.
Orders Delivered Directly to Buyer (ODDB%) among successful first attempts is estimated at ~70%. The remaining 30% (~22% of total deliveries) are dropped off at proxy locations (e.g., security guard, doorstep, etc.).

Metric	Assumed Value	Rationale
Re-attempt Delivery Rate (RD%)	~25%	Industry estimates suggest ~1 in 4 deliveries require at least one re-attempt in Tier 1 and Tier 2 cities due to customer unavailability.
Direct Buyer Delivery Rate (ODDB%)	~70% of first-attempts	Often, even successful first deliveries aren’t made to the buyer directly. The rest (~30%) are left with security guards, neighbors, or in shoe racks.
Delivery Cost per Attempt	₹20	Based on an estimated 50 deliveries/day/agent and Indian minimum wage standards (~₹1000/day).
Amazon India Monthly Order Volume	~15Cr orders	Publicly available sources indicate monthly volume close to this scale in India alone.

Problem Context

Each re-attempt increases operational cost and reduces delivery efficiency.
Packages not received directly by buyers increase anxiety, especially when left unattended (privacy and security concerns).
There is currently no scalable method to capture or incorporate customer availability during checkout.

Solution Overview

Introduce a "Availability Slot Selector" at the Checkout Page, allowing users to indicate preferred delivery time windows. These inputs feed into routing and scheduling engines used by Amazon Logistics.

Feature:

Why this Feature Should Be Built

Assumptions

Problem Context

Solution Overview

Expected Impact : Quantitative Bottom Line